Morrigan / Documentation

Troubleshooting

Common account, installation, and runtime problems.

No verification or reset email

Check your spam folder and the address you entered. Wait a few minutes before requesting another link. Use the newest message. Verification links expire after 24 hours; password reset links after one hour. If you still cannot recover access, contact support.

Lost license key

Sign in and use Replace key with your current password. The old key stops working and your trial expiry stays the same. A retry after a connection failure may report that a key was already issued; an explicit replacement is the way to recover.

Activation denied

Check whether the trial has expired and whether another computer is active. Confirm internet connectivity and accurate system time. Release your old computer before moving to a new one. The old computer can retain cached access for up to one hour after release.

Download unavailable

Downloads require a verified account and an active trial key. The beta installer may be temporarily unavailable during release preparation or withdrawal. Do not use an installer obtained from an untrusted source.

Provider or device failures

Check your AI provider’s key, quota, model access, and network connection. For device issues, confirm debugging authorization, the selected device, and a compatible instrumentation setup. Capture the exact error and time, then contact support if it persists.